Privacy Policy

The Fleet Office Privacy Policy



This Privacy Policy applies to The Fleet Office Pty Ltd (ABN 42 603 641 050) (as the context requires “We”, “Our” or “Us”) in relation to Our operations in Australia. This policy explains how We handle personal information and comply with the requirements of the Privacy Act 1988 (Cth) (the Privacy Act). This covers all of Our “Apps” “Websites” “Products” “Services”. Customers may receive pursuant these and Our other “Terms”. If you have any further questions in relation to this policy, please contact Us: This policy relates to Our collection and handling of personal information that is covered by the Privacy Act. It is not intended to cover categories of personal information that are not covered by the Privacy Act. The information is gathered via a number of sources including, but not limited to:

  • Our Websites (including but not limited to;
  • any social media;
  • Our App;
  • cookies from Our Websites;
  • any software; 
  • any other way information is collected manually or electronically.

By using these Products, Services and Website you are accepting the practices described in this Privacy Policy. These practices may be changed from time to time and any changes will be posted and changes will only apply to activities and information on a going forward basis. You are encouraged to review the Privacy Policy whenever you visit the Website to make sure that you understand how any personal information you provide will be used. The terms definted in the Terms on our Website shall have the same meanings when used in this Privacy Policy.



Why We May Collect Information

We may collect information including personal information and data. We are committed to safeguarding this information. Unless expressively requested we will only collect, store, and process information in the following Privacy Policy. The following Privacy Policy has been developed to adhere to best practice and standards. These include the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Further and more detailed Terms may be expressed by Us from time to time including matters of privacy. These will be communicated to you and need to be considered in light of this Privacy Policy.


Active Information Collection

Personal information may be collected through these Products, Services, and Website actively. Active information collection includes but is not limited to:

  • through another Customer where the information provided may be shared;
  • User information encompassing email address, physical address, tickets and licensing details
  • Creating and submitting forms, thereby sharing specific data
  • through contacting Us directly; 
  • through contact via a Subcontractor where the information provided may be shared;
  • previously supplied or provided information;
  • subscribing to emails, alerts or Services;
  • complete any forms or surveys, including User Forms;
  • through purchase of a Product or Service;
  • participating in any deals, offers of specials.


Passive Information Collection, IP addresses & Cookies

Per standard Australian industry practice We may collect information about your computer, including, where available, your IP address, operating system and browser type for system administration and to report aggregate information to Our advertisers. This is statistical data about Our users’ browsing actions and patterns, and does not identify any individual.

Our Website uses cookies to distinguish you from other Users of Our Website. This helps Us to provide you with a good experience when you browse Our Website and also allows Us to improve Our Website.

The access points may be by visiting the Website directly; via another website; or from an email sent to you from Us. By accessing from any of these points you consent to the collection of such data and personal information.


Where we store your personal information

The data that We collect from you is stored in Australia. Overseas staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

  • The data and personal information collected is used and disclosed for the following primary purposes to provide the Services;
  • to respond to enquires;
  • to maintain a customer relationship;
  • to register and receive new Customers or Users;
  • to fulfil obligations in other Terms such as the Returns Policy;
  • to maintain the Website;
  • improve the browsing experience of the Website;
  • provide third parties with statistical (non individual) information about Our Users only in line with this Privacy Policy and provided that no individual users are identified;
  • for the purposes of why it was collected pursuant to this Privacy Policy;
  • to handle enquires and complaints from Customers and Users;
  • to keep the Website secure and assist in preventing fraud;
  • to provide updates, deals and newsletters; and
  • to improve Our Products, Services and Website.


Uses made of the information

We use information held about you in the following ways:

  • to provide you with information, Products or Services that you request from Us or which We feel may interest you, where you have consented to be contacted for such purposes;
  • to ensure that content from Our Website is presented in the most effective manner for you and for your computer;
  • to carry out Our obligations arising from any contracts entered into between you and Us;
  • to allow you to participate in interactive features of Our Products and Services, when you choose to do so; and
  • to notify you about changes to Our Products and Services.
  • We may also use your data, or permit selected third parties to use your data, to provide you with information about Services and Products which may be of interest to you and We or they may contact you about these.


Information We may collect from you

We may collect and process the following data about you:

  • contact information;
  • registration information;
  • contact preferences;
  • sensitive information per the Sensitive Information section in this Privacy Policy;
  • details of your visits to Our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
  • location data;
  • information about your experience with our Services;
  • payment processing details;
  • We may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them;
  • any other personal information requested by Our Services.


Sensitive information

Where you provide Us sensitive information through these Services and Website We will only use the information for the purposes stated in this Privacy Policy. These may include political beliefs, religious beliefs and current personal views. We will only collect sensitive information with your consent. If We do share this information with third parties it will only be shared in line with this Privacy policy.


Disclosure of your information

We may disclose your registration information to any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries (as the case may be), as defined in the Corporations Act 2001 (Cth).

We do not routinely disclose personal information to other organisations unless:

  • required by law;
  • We believe it necessary to provide you with a product or Service which you have requested;
  • use or disclosure is permitted by this Privacy Policy;
  • to protect the rights, property or personal safety of any member of the public or one of Our customers or in Our interests;
  • some or all of Our assets or Our operations are or may be transferred to another party as part of the sale of some or all of Our business; 
  • you give your consent.

We may also share non-personal, de-identified and aggregated information for research or promotional purposes. Except as set out in this policy, we do not sell or trade personal information to third parties, or allow such third parties to use that personal information.


Protection of data

All information you provide to Us is stored on Our secure servers in Australia. Any payment transactions will be encrypted. Where We have given you (or where you have chosen) a password which enables you to access certain parts of Our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Website. Any transmission is at your own risk. Once we have received your information, We will use strict procedures and security features to try to prevent unauthorised access.


Information submitted through User Form(s)

As you are or will soon be entitled to use our new feature defined as “User Forms” in the Terms in order to collect personal or other information from your employees and/or contractors, you hereby fully acknowledge and irrevocably confirm that you shall be responsible by yourself and on behalf of your employees and contractors for controlling, amending, updating or keeping any personal or other information provided by your employees or contractors or other persons connected with you through the Employee Forms. You shall instruct those persons in writing that you are the controller of their personal or other information and any question, complaint or dispute arising out of or in connection with handling such data shall be addressed to you by such persons. You hereby defend, indemnify and hold Us, our officers, directors, employees and contractors harmless from any and all claims, injuries, damages, losses or suits including attorney fees, arising out of or resulting from your acts, errors or omissions in performance of this clause and your undertakings and any breach of any applicable data protection laws.

Your rights

You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting Us at

You have the right to ask Us to provide you with any personal data we hold. We will provide you with such information provided that you:

  • instruct us in writing;
  • pay a fixed fee of AUD $11:00 (including GST); 
  • supply appropriate evidence of your identity;

We have the right to withhold such personal data to the extent permitable by applicable law.


How We collect and hold your personal information

We may collect your personal information through these Services and in accordance with this Privacy Policy or if it is otherwise lawful to do so. We may receive personal information from third parties in which case this information is also collected for the purpose of providing these Services pursuant to this Privacy Policy.


Commitment to data security

Your personal identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this Website allow you to opt out of further mailings.


Data Retention

To meet legislation guidelines We retain your information for as long as needed to provide you the Services. If you no longer wish to use the Services you can cancel your Service pursuant to Our Terms on Our Website. Following a cancellation however We may need to retain some information to meet legislation guidelines that survive the agreement of these Terms.


Children information

The purposes of this Privacy Policy and all of Our Services are not directed to those under the age of eighteen (18). We will not collect information on those under this age when it is known to Us. Those under age may only use the Services with approval or a parent or legal guardian.


Changing and updating information

Information collected and stored by Us may be updated or changed if required. You can do this in writing by contacting Us at Further if deletion of information is required it needs to be completed in line with Our Terms and this Privacy Policy. Legislative requirements may exist that require a longer retention period of this information.


Privacy Policy Survival

This Privacy Policy survives any cancellation of these Services or sale of this business by Us. Your information may be disclosed to potential buyers and may form part of the assets being sold. If this occurs the Privacy Policy remains in place.



If at any time you want to know what personal information We hold about you, you may contact us by writing to


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