Refund Policy

The Fleet Office Refund Policy

By using these (“Services”) and (“Products”) provided by (“Us”) The Fleet Office Pty Ltd [ABN 42 603 641 050] through our (“Website”) you the (“Customer”) unconditionally and irrevocably agreed to and are bound by these Fleet Office Terms and Conditions (“Terms”). We may from time to time update our (“Terms”) and your continued use of these (“Products”) and (“Services”) is taken as acceptance of the updated (“Terms”) and all legislation and applicable current laws. We may also present to you other (“Terms”) and policies whilst using these (“Products”) and (“Services”) and continued use of taken as acceptance of the additional (“Terms”). The (“Customer”)’s general terms and conditions are hereby expressly excluded.

Definition of terms:

Australian Consumer Law: refers to “ACL” and means the law pursuant to Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Customers: refers to “Consumers”, “you” , “your” , “Client” , “Member” and any person who has access to the The Fleet Office Service either as a guest or through an account.

Customer Data: includes vehicle, location and any other data or information submitted as part of these Services. 

Fleet: means the vehicle(s) owned by the Customer.

Fleet Office: refers to “The Fleet Office” , and the terms “we” , “us” , “our”  which is the party providing the “Product” , “Website” and “Services” to the “Customer.”

GPS: means Global Positioning System.

Intellectual Property: means: (a) copyright; (b) all rights conferred under statute, common law or equity in relation to inventions (including patents); (c) registered and unregistered trademarks; (d) registered and unregistered designs; (e) product imagery; (f) confidential information; (g) product descriptions, graphics and code; and (h) all other rights resulting from intellectual activity in the industrial, scientific, literary or artistic fields.

Location Data: includes GPS data of the location of vehicles using this Service.

Login Information: means the information you chose and agree to keep secure while accessing these Services.

Mapping Data: means any third party GPS or location information.

Maximum Number: means the maximum number of Tracking Devices per Customer.

Products or Services: all “Services” , “Products” and “Online Services” we provide our “Customers.”

Subcontractor: means anyone who deals with Customers apart from “Us”.

Terms: “The Fleet Office terms and conditions” , “T&C’s” , “Returns Policy” , “Warranty Terms” , “Privacy Policy” and all Terms relating to the “Services.” 

Tracking Devices: – the hardware and software component connected to a vehicle for use of these Services.

Website: “website” , “site” , “apps” and all websites used in relation to the “Services.”

Refund Rights

All refund rights under both State and Commonwealth law apply. Our Products and Services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund or replacement for major failure or reasonably foreseeable complete loss. You may also be entitled to a refund under the following sections of our Refund Policy.

Refund Policy

Customers have twenty-four (24) hours from receipt of goods (receipt stated as taken place pursuant to these Terms) to make any refund claims. Such refund claims will be assessed on a case by case basis. No refunds outside of a twenty-four (24) hour period from receipt of goods or if they have been fitted to a vehicle and activated. Customers can refund the tracking device only, not the monthly subscription service, this is non refundable.  

When you change your mind

If you feel our services don’t match as advertised or change of heart of business status, we are more than happy to return hardware as long as it is returned as new and not activated.  In the case that it may have been fitted or activated we can offer a partial refund to account for rehousing or rework and packaging.

Proof of Purchase

We require proof of purchase to access and process your refund. This may include your transaction number, Customer information and payment method used.

Refund Package

To be eligible for a refund you must return the Product with its full original packaging and follow the Terms stated in the Returns Policy.

Refund Inspected

Once the returned Products are received back we will inspect and assess the Products. Once we have assessed or inspected the Products on location we will notify you of the next action.

Refund Amounts

Refund amounts will be issued via bank transfer.

Refund Restocking

Refund amounts will match the purchase price and no restocking fee is charged by us.


We may require certain details to access and process your refund. These details will be dealt with in line with our Privacy Policy.

Support and Who are we?

We are a general trading company located in Queensland, Australia with the following contact details: Ph: 1300 110 248

408-409/45 Brisbane Road Mooloolaba, Qld 4557

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